Support

Our products are designed to be as intuitive and resilient as possible but if you ever have any problems, we're always here to help.

Our support philosophy is simple. If you're having problems, it's our fault, not yours:

If the product isn't working the way it should, either we haven't explained it's limitations properly or more likely, it isn't as intuitive as we would like and/or we haven't shown you clealrly enough how to use it.

If the probuct is broken, we haven't warned you properly about how to avoid damaging it or very rarely, it may be defective.

Whatever the problem our aim is to sort it out as quickly and painlessly for you as possible, no questions asked, except to:

1. Help to diagnose the problem as quickly and accurately as possible

2. Help us to prevent anyone else from having the same problem

So if you have any problems, please don't keep them to yourself, we genuinely want  to know about them and will always do everything we can to sort them out.

You are alway welcome to contact us at any stage but sometimes it may be quicker and easier for you to look through our product manual or to scan the remedies we've documented for the few issues that have been reported to us. Please click below to take you to the relevant information:

  PRODUCT MANUALS                                                 REPORTED ISSUES