Terms & Conditions

Copyright / intellectual property rights
© 2012 Exploraudio, all rights reserved

Exploraudio, LiveStrings, LiveGuitar, LiveCello, LiveBass, BlueStrings, BlueAir, BlueVoice; AudioGrid and H-clamp are Trademarks of Exploraudio.

Other company and product names mentioned herein may be trademarks of their respective companies.

The LiveStrings H-clamp product is a registered design, number 000523253-0001.


Security & Privacy
Exploraudio is committed to your security and privacy. When you shop online, you need to know that your name, address, credit card details and any other information you give us is kept safe and secure. We ensure the security of your information by complying rigorously with all relevant requirements and by using only certificated services and payment systems. All your information is held securely at all times.

Exploraudio is equally committed to your privacy. Only you can access your account or view your financial details and we do not provide any of your personal information to anyone else. So none of your contact details can end up on other mailing lists.

Orders
When you purchase an item from Exploraudio the contract of sale occurs at the point when your payment card is charged and your goods are dispatched. We do NOT charge your card if the goods are not in stock or if for any reason we are unable to send you them.

We aim to process all orders within 24 hours and to get the goods to you as quickly as possible, using the most dependable, convenient and cost-effective shipment method available, worldwide.

International deliveries
All international shipments are made by airmail, through the British Royal Mail and its well established delivery network with the world’s other postal services. Not only is this the most consistently reliable low cost delivery mechanism but it is also usually the most convenient way for customers to receive parcels.

Delivery times:
The Royal Mail aims to deliver all parcels to destinations outside the UK within 3-5 days but please allow up to 7 days (or longer if outside Europe or North America). Also, postal services recommend allowing extra time at particularly busy times of the year, such as Christmas and for deliveries to remote addresses.

For the countries listed below, a faster service, called “Airsure”, is available at extra cost:

Andorra, Austria, Azores, Balearic Islands, Belguim, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, New Zealand, Norway, Portugal, Republic of Ireland, Slovak Republic, Spain, Spitzbergen, Sweden, Switzerland and USA.

This service is the Royal Mail’s fastest and in most instances, goods can also be tracked electronically.

Please contact us if you require "Airsure" or other express international delivery options.

UK deliveries
For all deliveries within England, Northern Ireland, Scotland, Wales and outlying islands, the goods are sent by Royal Mail 1st Class service. Royal mail aims to deliver all parcels by the next working day but please allow up to 3 working days.

For guaranteed next day delivery (except for Northern Ireland), items can be sent to you by Royal Mail "Special Delivery" (at additional cost).

Please contact us if you require "Special Delivery" or other express UK delivery options.

Returning product
If any product supplied to you by Exploraudio fails to work properly and you are not able to resolve the problem by a faster and easier method (for example, using the support information available on-line and/or by obtaining replacement parts), please return it to us for replacement. In the unlikely event you need to resort to returning the product, we are very sorry and understand how annoyed and frustrated you may feel. We will do our best to get you through the returns process with the minimum of fuss and inconvenience. To help us to do this, please follow the procedure described below:

1. Write a brief note describing the problem and anything you have done to try to fix it. Please explain the situation as clearly as possible and ensure you have included:

• your order reference number
• the name and e-mail address used to place the order
• the delivery address for the order
• a day time telephone number on which you can be contacted
• date of purchase (approximate if you don’t have the paperwork to hand)

2. If possible, put the product back in the packaging in which it arrived but if not, ensure it is packed to prevent damage in transit back to us. Include in the package all warranty cards, licenses, manuals and accessories.

3. Enclose your note describing the problem and providing contact details and send the package to:

Exploraudio Returns
Upper Farm
Sand
Wedmore BS28 4XF
UK

You will be contacted as soon as we have processed the returned item. We aim to respond to all returns within 5 working days of their receipt at our workshops.

This returns policy does not affect your statutory rights.

Warranty
The warranty provided with Exploraudio’s products is a minimum of 1 year from date of purchase but many products are supplied with longer warranties. The conditions of any extended warranties are described on the warranty card supplied with the product.

Any goods that are defective when received can be returned within 30 days for replacement or a full refund of the purchase price (excluding delivery or other costs) of the item. For the remainder of the first year of the warranty period, any defective parts will be replaced free of charge or the product can be returned for repair or exchange. All repairs (including replacement parts) and exchanges within the first year of the warranty period will be free of charge.

Exploraudio does not accept responsibility for any costs incurred in returning product for repair, exchange or refund, whether or not it is returned within the warranty period.

Exploraudio accepts no responsibility for any items used in conjunction with products supplied by Exploraudio. If you experience any problems when using Exploraudio products in accordance with the instructions provided, please contact us.

Customs Information
When ordering goods from Exploraudio for delivery overseas, you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Please note that when ordering from outside the UK, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. During transit across borders, deliveries are subject to opening and inspection by customs authorities and Exploraudio may be required to provide information about the order (including its value) to facilitate customs clearance and comply with local laws.

Currency
All financial transactions are conducted in Sterling (UK£). The corresponding amount in your own currency is shown at the checkout before you confirm payment. This is the actual amount that will be debited from your payment card. Any local currency prices displayed before you reach the checkout are purely indicative as the conversion rate is calculated by your card provider only when you have entered the checkout and elected to pay using their card.

Terms and Conditions for use of the ExplorAudio website

Thank you for accessing our website, exploraudio.com. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ExplorAudio’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘ExplorAudio’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 82 Wandsworth Bridge Road, Fulham, London SW6 2TF. Our company registration number is 416056, registered in the UK.  Our VAT number is 771 6294 10. The term ‘you’ refers to the user or viewer of our website.

Other applicable terms

Privacy Policy - Before you continue using our website we advise you to read our privacy policy regarding our user data collection.  We will treat all of your personal data as confidential.  Our website uses cookies to monitor browsing preferences.  If you choose to allow cookies then we will encrypt any data stored.

Terms and Conditions of Sale - If you purchase goods from our website then our terms and conditions of sale apply to all sales.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your account and/or your Personal Information.

Intellectual Property and Rights of Use

Content published on this website (including but not limited to digital downloads, images, texts, music, graphics, logos) is the property of ExplorAudio and/or its content creators and is protected by international copyright laws. All such rights are reserved.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, images, appearance and text. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

You may not use any of our trademarks or trade names without our prior express written consent and you acknowledge that you have no ownership rights in and to any of those names and marks. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

Whilst using our website you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Applicable Law

By visiting this website, you agree that the laws of the United Kingdom, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between ExplorAudio and you, or its business partners and associates.

User-generated content

Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation. The views expressed by users on our site are their own and do no represent our views or values.

We reserve all rights (but not the obligation) to remove and/or edit such content.

License and Site Access

We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.

We reserve the right to remove this website and its contents at any time.  We do not guarantee that our site, or its content will be free from errors or omissions and you accept that such changes may result in your being unable to access our site whilst we are carrying out works.  We will not be liable is for any reason our site is unavailable at any time or for any period.

User Account

If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.

We reserve all rights to terminate accounts, edit or remove content and cancel orders at our sole discretion.  We reserve the right to suspend any accounts that in our reasonable opinion have failed to comply with any of our terms and conditions.

Links to other websites

To improve your experience on this website we may have included links to third party websites.  Links to third party sites are not under our control and we are not responsible for the content of these linked sites.  We will not be held liable for any loss or damage that may arise from your use of them.  Any concerns about third party links on our website should be reported immediately to [email protected]

Limitations of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

If you are a business user, please note that in particular, we will not be liable for:

• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website linked to it.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

For any queries regarding our terms and conditions please contact us via email ([email protected]) or phone (+44 (0)1934 713763)